DeviceSub Privacy Policy

DeviceSub ("DeviceSub", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, protect, and disclose information when you use the DeviceSub website, mobile applications, and related services (collectively, the "Services").

By using DeviceSub, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use DeviceSub, we may collect the following categories of information.

1.1 Account Information

When you create an account, we may collect:

• Full name
• Phone number
• Email address
• Username
• Password or other authentication credentials
• Account and profile information

1.2 Transaction Information

When you purchase or pay for services through DeviceSub, we may collect information relating to your transactions, including:

• Airtime and data purchases
• Electricity bill payments
• Cable TV subscriptions
• Exam PIN purchases
• Other bill-payment transactions
• Transaction amounts
• Transaction dates and times
• Recipient/customer information supplied to complete a transaction
• Transaction references and status

Payment information may be processed by third-party payment providers. DeviceSub does not necessarily store your complete payment-card information.

1.3 Wallet Information

If you use DeviceSub wallet or account-balance functionality, we may collect and maintain information relating to:

• Wallet balance
• Wallet deposits
• Wallet withdrawals
• Transaction history
• Payment references
• Wallet activity

1.4 Device and Technical Information

When you access our Services, we may automatically collect certain technical information, including:

• IP address
• Device type and model
• Operating system and version
• Application version
• Unique device or installation identifiers
• Network information
• Browser information
• Log information
• Crash and diagnostic information

We use this information primarily to maintain security, troubleshoot technical problems, prevent fraud, and improve our Services.

1.5 Information You Provide to Customer Support

If you contact us, we may collect the information you provide, such as your name, phone number, email address, transaction reference, and the contents of your communication.

2. Information We May Receive From Third Parties

We may receive information from third parties that help us provide our Services, including:

• Payment processors
• Telecommunications providers
• Electricity distribution companies
• Cable television providers
• Examination and educational service providers
• Fraud-prevention and security providers
• Hosting and technology providers

The information received may be used to process and confirm transactions and provide the requested Services.

3. How We Use Your Information

We may use information we collect to:

1. Create and manage your DeviceSub account.
2. Process airtime, data, electricity, cable TV, exam PIN and other transactions.
3. Process payments and wallet transactions.
4. Provide receipts, notifications and transaction confirmations.
5. Provide customer support.
6. Verify and secure accounts.
7. Detect, prevent and investigate fraud, abuse and unauthorized transactions.
8. Maintain and improve the security, performance and reliability of our Services.
9. Diagnose technical problems and application crashes.
10. Improve our products and user experience.
11. Communicate with you about your account, transactions, security or important service changes.
12. Comply with applicable legal and regulatory requirements.
13. Enforce our Terms of Service and protect our rights and the rights of our users.

We will not use personal information for purposes that are materially different from those described in this Privacy Policy without providing appropriate notice where required.

4. How We Share Information

We may share information with third parties when necessary to operate DeviceSub and provide requested services.

Service Providers

We may use third-party companies for hosting, infrastructure, analytics, customer support, security, communications and other technical services.

Payment Providers

Payment information may be processed by payment processors and financial institutions to complete transactions.

Service Partners

To fulfil transactions, we may transmit necessary information to telecommunications operators, electricity providers, cable television providers, examination bodies, or other service providers.

Legal and Regulatory Authorities

We may disclose information when required by applicable law, court order, regulatory requirement, or lawful government request.

Fraud and Security

We may share relevant information with security and fraud-prevention providers where reasonably necessary to detect or prevent fraudulent or unauthorized activity.

We do not sell your personal information to third parties.

5. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss or destruction.

These measures may include access controls, authentication mechanisms, encryption where appropriate, monitoring and other security measures.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

6. Data Retention

We retain personal information for as long as reasonably necessary to provide our Services, maintain legitimate business records, resolve disputes, prevent fraud, enforce our agreements, and comply with legal and regulatory obligations.

When information is no longer required, we will take reasonable steps to delete, anonymize or securely dispose of it, subject to applicable legal and regulatory requirements.

Certain transaction and financial records may need to be retained for longer periods where required by law.

7. Account and Data Deletion

You may request deletion of your DeviceSub account and associated personal information by contacting us using the contact information provided below or through any account-deletion functionality made available within the application.

When a deletion request is received, we will process the request in accordance with applicable law.

Some information may be retained where necessary to comply with legal, regulatory, fraud-prevention, accounting or other legitimate obligations.

Deleting your account may prevent you from accessing your transaction history, wallet information or other account-related Services.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Maintain sessions and authentication
• Remember preferences
• Improve website functionality
• Analyze website usage
• Improve security
• Diagnose technical problems

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

9. Mobile Application Permissions

Depending on the features you use, the DeviceSub mobile application may request access to certain device features or information.

We will only use permissions for legitimate purposes connected with providing, securing or improving the Services.

The specific permissions requested may vary between versions of the application.

10. Third-Party Services and Links

DeviceSub may integrate with or rely on third-party services to provide certain functionality.

Third-party services operate under their own privacy policies and terms. We encourage you to review the privacy practices of any third-party service you use through DeviceSub.

DeviceSub is not responsible for the privacy practices of independent third parties that it does not control.

11. Children's Privacy

DeviceSub is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.

If we become aware that we have collected personal information from a child in circumstances where such collection is not permitted, we will take reasonable steps to delete the information.

12. Your Privacy Rights

Depending on applicable law, you may have rights concerning your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of personal information.
• Request restriction of certain processing.
• Object to certain processing.
• Withdraw consent where processing is based on consent.
• Request information about how your personal information is processed.

To exercise an applicable privacy right, contact us using the information below.

We may need to verify your identity before processing certain requests.

13. Nigeria Data Protection

DeviceSub operates in Nigeria and seeks to process personal information in accordance with applicable Nigerian data-protection requirements, including the Nigeria Data Protection Act 2023, as applicable to our Services and processing activities.

Where applicable, we will take appropriate measures to protect personal information and respect the rights of data subjects.

14. International Data Transfers

Some of our service providers or technology infrastructure may be located outside Nigeria.

Where personal information is transferred to another country, we will take reasonable measures to ensure that the information receives appropriate protection in accordance with applicable data-protection requirements.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, technology, legal requirements or privacy practices.

When we make material changes, we may provide notice through our website, application or other appropriate means.

The updated policy will contain a revised effective date.

16. Contact Us

If you have questions about this Privacy Policy, your personal information, or a privacy-related request, please contact us:

Privacy-related requests may be submitted through the contact information above.